Effective Date: 15 May 2025
Luxury Home Living aims to provide high-quality homeware products and offers a flexible refund policy under the following terms:
1. General Refund Policy
- Items must be returned in their original condition, unused, and in their original packaging.
- Proof of purchase (receipt or order number) is required.
- Refund requests must be made within 7 days of receiving the item.
2. Refund Eligibility by Scenario
2.1 Damaged or Defective Items
- Notify us within 48 hours with clear photos.
- We will either replace the item at no extra cost or issue a refund if a replacement is unavailable.
- Damage due to misuse or negligence is not eligible for a refund.
2.2 Incorrect or Missing Items
- Report within 48 hours of delivery.
- The correct item will be sent at no additional cost or refunded if unavailable.
2.3 Change of Mind
- Items can be returned within 7 days at the customer’s expense.
- A 15% restocking fee may apply.
- Custom or personalized items are non-refundable.
2.4 Sale & Clearance Items
- Sale items are final sale and non-refundable unless defective.
2.5 Custom & Personalized Orders
- These items cannot be refunded or exchanged unless defective.
3. Returns Process
To initiate a return:
- Contact our customer support team via email or phone.
- Provide your order number and reason for the return.
- Follow the instructions provided to package and ship the item.
4. Refund Processing Time
- Refunds are typically processed within 5–7 business days after the returned item is received.
- Refunds will be issued using the original payment method.
5. Contact Information
Email: info@luxuryhomeliving.co.za
Phone: +27 76 274 3358
Business Hours: Monday–Friday, 9 AM–5 PM (SAST)